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Gondwana Online Terms and Conditions of Sale
All sales transacted via the Gondwana Online website,
www.gondwanaonline.com.au, are subject to the
following Terms and Conditions of Sale. Privacy Your Privacy & Security is important to us
and we strongly recommend that you review our Privacy and Security Policy.
This policy explains how we use the information that you provide when
ordering from us. Note: All prices quoted on the Gondwana
Online website, including all freight charges listed in these terms, are in
$AUD (Australian Dollars). Order Processing Delivery Freight is calculated
at a flat rate; AUD $7.95 for orders shipped to Australian
Addresses The flat rate applies to an entire order,
regardless of the number of items or weight of the order. Freight is added
during checkout before the order is finalised and processed so you can see
the total cost of your order prior to order completion.
Credit Card Payments are subject to
standard security checks. We reserve the right to refuse an order
and refund any payments should we be unable to satisfy ourselves that an
order is not fraudulent. Preferred International payment method is
Paypal. Money orders and cheques must arrive and clear
before goods are shipped. Unforseen supply problems or unexpected demand may occasionally result in
stock being unavailable. Should there be a delay in despatching your order
we will contact you immediately to advise you of the reason for the delay.
You may cancel such an order at any time prior to shipment for a full
refund. International airmail orders are traceable to the point where they have
left Australia. The delivery of these orders are subsequently reliant on
overseas postal services. Gondwana Online will provide as much assistance as
possible in tracing misdirected items but cannot be responsible for items
lost by overseas postal services. Please feel free to email us details of the products you require prior to
ordering for a quoted freight amount or to request a quote for special
shipping such as International Courier including insurance. We are happy to
accommodate such requests. International Orders - Additional Identification Goods & Services Tax (GST) Customs, International Duty Payments Payment may also be made using International Money Orders. Warranty Returns, Refunds & Exchanges You should always
contact us prior to returning goods to receive a return
authorisation. All returns are to be sent
to: Tel: 1800 700 394 Where the original payment was made by cheque or money order, please
allow up to 21 business days for refunds to be processed. Overseas Returns No goods shall be refunded without prior agreement between the recipient
and/or customer and Gondwana Online. Please include all return postage
receipts. Delivery and packaging charges are not refundable unless as a
result of our error or warranty claim. All returns of international
shipments are subject to our these terms and conditions. |